![]() Iv. If you are able to ping the router, an IP address, and a website (such as successfully, but your computer still cannot browse any websites, this could mean that there is an issue with your Internet browser. To find out how to renew the IP address on your computer, click here. To resolve this, you may need to release and renew the IP address on the computer or set a static DNS address. If you are able to ping the router using an IP address but you receive an Unknown Host response, this means that your router is getting an IP address and it is connected to the Internet but there is an issue with Domain Name System (DNS). Contact your ISP for further assistance regarding this matter. You may need to check the Internet connection on your modem. A destination host unreachable response could also mean that your Internet Service Provider (ISP) is not giving the router an IP address. To learn how to check your computer’s connection to the router, click here. You can then investigate the IP address settings on the device and verify the connections. If you try to ping your router from a computer on the Local Area Network (LAN) and you get a response – destination host unreachable, this means that your computer is not getting an IP address from the router. There are many other things that ping can tell you, below are some of the possible issues you may encounter while performing a ping test and what to do: Hardware Error – This usually means that your network adapter is disabled or you have unplugged the Ethernet cable.Destination Network / Host unreachable – This means that the host that you are trying to ping is down or is not operating on the network. ![]() Usually, this error message will recommend the user to check the spelling of the host name. Unknown Host – This response means that your computer cannot recognize the IP address that you are trying to ping.Request Timed Out – The ping command timed out because there was no reply from the host or the destination host is down.If you are receiving a reply from a different IP address, this could mean that the IP address you pinged is not available. For example, if you typed in "ping 4.2.2.2", ensure that you can also see a reply from “4.2.2.2” and not from another number. NOTE: The Reply from response can be tricky so always remember to verify that you are getting a reply from the same IP address that you pinged. The more replies you get, the better your connection is with the router. Take note of the time of replies you're receiving. Reply from – When you see this response from the address that you pinged, it means that your connection is good.Knowing what each response means will help and guide you identify the right troubleshooting path.īelow are the top responses that you commonly see when pinging. The ping response is the most important thing to keep an eye on when performing a ping test. Ping works by sending an Internet Control Message Protocol (ICMP) Echo Request to a specified interface on the network and, in return, sends out replies to validate the connection. If you can ping the website and get replies, but your computer still cannot browse other websites, it tells you that there is a computer issue and not a router issue. ![]() You can also ping a website (such as to verify full Internet connectivity. To do this, enter "ping 4.2.2.2" on the window to verify the connection. This is useful when you can see an IP address from your Internet Service Provider (ISP) on the router’s status page, but cannot browse any websites. You can use an IP address(such as 4.2.2.2 or 8.8.8.8) to check if the router is online. To verify connectivity to the Internet.Make sure that you have disabled the built-in firewall of your computer before pinging. For instructions on how test the connectivity of your computer to your router using the Ping command, click here. To verify your computer's connectivity to the router. ![]() This article will provide you three basic things you need to know about a ping test: Performing a ping test as part of your troubleshooting steps will greatly help you in resolving connectivity issues for both wired and wireless computers. The ping command can also be used for troubleshooting to test connectivity and measure response time. Ping is a diagnostic tool that allows a user to verify that a particular IP address exists and can accept requests.Ī ping test helps trace the communication between the computer and the router or any devices connected to the network. ![]()
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